Tori Mills leads Riverwood’s Corporate Development team, and also is the Director of Hotline Services for Riverwood’s parent company, Custard Insurance Adjusters. Mills was recently promoted to VP, Director of Corporate Development/Hotline Services at CIA. Having led the call center unit since 2008, Mills is intimately familiar with operational details and the capabilities of Hotline.
Under Mills’ successful leadership, CIA’s Hotline steadily grew from an original staff of 12 customer service representative serving 20 clients to a current staff of over 60 intake specialists with a client base exceeding 90 companies. Tori has a passion for customer service and strives to make her team a success by creating lasting partnerships with clients, fellow employees and vendors.